This hotel is not that big, but it is ok. Breakfast is varied and good. The pool area is perhaps the best part of the hotel. it is very big and nice. They offer entertainment for guests at night. The bell boys are very kind and always eager to help guests.

Stayed for 2 nights. The hotel is situated at Karayahit village away from the hustle and bustle of Pammukale town. A Taksi trip to Pammukale and back would cost 200lira one way. Especially recommended for families because of the things to do there. 1. Location 4/5. Karayahit is a village with no currency exchanges, no ATM. There is migros for groceries but that's it. The nearest gate is North Gate 2. Rooms : 5/5. We stayed at standard room which was big for its size. There were no balconies. Window overlooking the pool. All standard amenities like toiletries, electric kettle were there 3. Amenities - this is the area where this hotel scores above rest. Fully equipped thermal centre with indoor and outdoor thermal pool, aqua cave, sauna and Turkish hamam, all free to use for the residents. Large cold pool which is open till 11pm 4. Evening entertainment is present with just average bellydance. The bellydancer performs for 15 min and spends another 30min collecting tips 5. Restaurant - really impressed by the timings. The breakfast starts at 6am sharp and helps you in reaching pammukale teavertines at 6.30am ( ideal time ). The dinner goes on till 9.30pm. The food is delicious and has a good spread esp during dinner. 6. Staff - friendly. Special shoutout to the guest relations manager Ms Ebru Yilnaz for arranging last moment airport transfer at a very good price. She is very helpful and approachable and can be easily missed for a supermodel Overall, I and my family enjoyed our stay at Richmond and would definitely recommend it

A group of bellmen was getting into argument with our driver based on where he pulled in front of the hotel. Then we brought this to hotel customer service coordinator Merve and she poorly handled the situation. Asst Manager Hakan Bey had better understanding but Merve was awful. After 1 hour dealing with issue between driver and the group of bellmen, we checked into room. Room has damaged carpets on the floor, old and outdated bed and furnitures. This hotel definitely do not deserve to be 5 * from inside out in any aspect.

Stayed on tour. Standard room size and cleanliness. Meals, both diner and breakfast, were buffet style, but very varied and tasty. We took a walk around the hotel grounds in the morning and it looked very nice for families, with a pool and children's playground. The view from the hotel garden was also nice.

This hotel was used as part of out tour of Turkey, the food was really good but the restaurant had the feel of a school canteen, it’s a massive hotel so 100s of people in the restaurant making it impossible to have a conversation due to the noise level. Rooms were good but hot as the air con wasn’t working! There are no lifts in the hotel and the layout is odd.